Save Time and Money with Self- Service Password Management

As one software development organisation recently discovered, relying on the helpdesk to assist remote users reset passwords can get very expensive, very quickly. Users would be on the phone with the helpdesk for 30 minutes or more to get their accounts unlocked

and password issues resolved. This is after waiting for staff to be available to even take the call. This meant that users might be unable to access critical applications to do their jobs for several hours. IT was overwhelmed. Users were frustrated. Productivity suffered.

Secure, self-service password reset from IdentityNow empowered the IT operations team at this software organisation to alleviate many of the calls to the helpdesk almost immediately. In addition, for calls that did require human intervention, staff could address issues faster and more effectively, improving the user experience. This resulted in savings of nearly $250,000 per year.

Interested in how IdentityIQ and IdentityNow work together?

See the benefits customers have achieved by integrating IdentityNow password management with their IdentityIQ deployment, watch the video below.




SailPoint, the leader in enterprise identity management, brings the Power of Identity to customers around the world. SailPoint’s open identity platform gives organisations the power to enter new markets, scale their workforces, embrace new technologies, innovate faster and compete on a global basis. As both an industry pioneer and market leader in identity governance, SailPoint delivers security, operational efficiency and compliance to enterprises with complex IT environments. SailPoint’s customers are among the world’s largest companies.

To learn how the IdentityNow Password Management service can help you cut costs, improve security and increase productivity across your business, contact us for a free initial consultation at

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